Game rules

Play your own account, by hand

Bots, macros, auto-clickers, and any third-party program that plays for you are all banned. So is anything that reads the game's memory or automates input on your behalf.

• Playing while a bot plays for you elsewhere is still botting.
• "It only does the boring part" is still botting.
• Bot activity is monitored, and we act on patterns rather than single moments. Long, machine-perfect sessions are what stand out.

Don't let anyone else play your account

Account sharing is banned, including with friends and family, and including "just to get me through this boss". You are responsible for everything your account does — if you hand it over, its record is still yours.

Report bugs; don't farm them

Finding a bug is not cheating. Using it is.

• Report it as soon as you understand what you've found.
• Don't repeat it, don't tell your friends to repeat it, and don't quietly bank the profits first.
• We reverse gains from exploits, and the reversal is not a punishment — it's just putting the world back. The punishment is separate.
• Report an exploit in good faith and you will not be punished for the discovery itself, even if you triggered it a few times working out what it was.

Don't interfere with the game or its players

No attacking our servers, no flooding the world with traffic, no exploiting other players' connections, and nothing that degrades the game for people around you. This includes deliberately crashing clients and abusing lag.

Multiple accounts are fine — coordinated abuse is not

You may hold more than one account and play them at different times. What you may not do is use them against other players.

• No feeding kills, votes, or rewards between your own accounts.
• No stacking your own accounts to manipulate a market or a board.
• No using a second account to evade a ban or a mute. Ban evasion extends the original ban and usually ends every account involved.

No real-world trading

Do not buy or sell accounts, characters, items, or gold for real money, cryptocurrency, goods, services, or anything else of real-world value, outside the systems we run ourselves.

• This applies whether you're buying or selling.
• It applies to "free" gifts that are really payment.
• Gold bought this way is removed when we find it, and it is usually stolen from a hacked account — the money you paid funded the theft.
• Advertising real-world trading in game or on our site is itself a breach.

No scamming

Deceiving another player out of items, gold, or access is a breach — however clever the trick is.

• Fake trades, fake "doubling" offers, fake giveaways, and switching an item at the last moment are all scams.
• Losing a fair gamble you understood is not a scam. Being tricked about what you were agreeing to is.
• If a deal only works because the other person misread it, don't make it.

Don't impersonate anyone

Never claim to be staff. We will never ask for your password, never ask you to hand over items for safekeeping, and never DM you about your account from a random name. Impersonating another player to trade on their reputation is also a breach.

Don't abuse purchases or refunds

No chargeback fraud, no stolen payment methods, and no charging back a purchase you actually used. If something went wrong with a payment, contact support — we'd much rather fix it than ban you over it.

No hate, harassment, or threats

There is no version of this we tolerate.

• No slurs or abuse aimed at anyone's race, ethnicity, nationality, religion, sex, gender, sexuality, disability, or age.
• No sexual harassment, and no sexual content involving minors under any circumstances — this one ends the account and goes to the authorities.
• No threats of real-world violence, no wishing harm on someone, and nothing aimed at a person's real life.
• No following someone around to make them miserable. Losing a fight is part of the game; being hounded isn't.

No doxxing

Don't share anyone's real-world information — name, address, workplace, photos, accounts elsewhere — without their clear permission. This includes threatening to.

Keep chat suitable for a broad audience

Players of a wide range of ages share these isles. Strong language in passing isn't what we're policing; sustained crudeness, sexual content, and shock material are.

No spam or advertising

Don't repeat yourself to flood chat, and don't advertise other games, servers, streams, discords, or businesses in game. Talking about what you're up to is fine; broadcasting an ad is not.

Don't misuse the report tools

Reporting someone you genuinely believe broke a rule is always welcome, even if we conclude they didn't. Filing false reports to punish someone you dislike, or organising a group to mass-report a player, is itself a breach.

Pick a name you'd say out loud

Character names and account display names must not be:

• Slurs, hate speech, or sexual content — including disguised spellings.
• Attempts to look like staff (anything reading as "mod", "admin", or similar).
• Impersonations of a real person, or of another player.
• Advertising, or a web address.

What happens to a bad name

We reset it rather than ban you for it. You'll find the name replaced with a temporary one, and you choose the replacement yourself from your account page.

• A reset name leaves a permanent mark on your account. One is a mistake; a pattern is a decision, and we treat it as one.
• A name chosen to be as offensive as possible may earn a ban on top of the reset. That's a judgement call, and it's rarely close.
• Your account display name is normally permanent — a staff reset is the only thing that ever lets it change.

Keep it yours

Most "hacked" accounts were given away by their owner without realising.

• Never share your password. Not with a friend, not with someone claiming to be staff, not with a site promising you gold.
• Use a password you use nowhere else, and turn on two-factor authentication from your account page. It is the single biggest thing you can do.
• Keep your email address current and verified — it's how you get back in.

Don't try to get into anyone else's

No phishing, no credential stuffing, no "borrowing" a friend's login, no guessing at recovery answers. Attempting it is a breach whether or not it works.

You must be old enough to play

You need to be at least 13 to hold an account. Some regions set that higher, and where they do, their limit applies to you.

What we can do

Depending on what happened and what came before it:

• A mute — you can play, but not chat, for a set time.
• A name reset — the name goes, you pick a new one.
• Reversal — gains from an exploit or a scam are removed.
• A temporary ban — hours to months, depending.
• A permanent ban — for the worst of it, and for people who keep coming back to it.

How we decide

We aim to be proportionate, and we'd rather correct behaviour than end an account.

• Severity and intent matter. A bad joke and a campaign of abuse are not the same thing.
• History matters. A clean account of several years is treated differently to one with a list.
• A few things skip the ladder entirely: real-world trading at scale, account theft, and anything sexual involving minors.
• Every staff action is logged, with who took it and why.

If you think we got it wrong

Appeal it. Contact support from the email address on the account and tell us plainly what you think happened — a real explanation gets a real read. We do overturn our own decisions when we're wrong. What doesn't help is a second account arguing about the first one.

These rules will change

People find new ways to spoil things for others, and we'll update this page when they do. The date at the top is when it last changed. Nothing here overrides our Terms of Service — it's the detail underneath them.