Support & help
Find an answer below, or send us a message. For a lost account, start with recovery.
Common questions
I can't sign in — what do I do?
Use account recovery. If you saved recovery codes when you set up two-factor, that's the fastest way back in. Otherwise you can answer your security questions or submit a recovery request for our team to review.
How do I set up two-factor authentication?
Open your account page, go to “Two-factor & recovery”, and follow the steps with any authenticator app. You'll get ten one-time recovery codes — keep them safe.
How do I report a bug or a player?
Send us a message below with the “Bug report” category, or report a player in game. Include the world, time, and what happened.
Can I get my data, or delete my account?
Yes. On your account page you can download all your data or request deletion (with a 30-day grace period). See our privacy policy.
Why was I muted or banned?
Sanctions follow the game rules. If you think a decision was wrong, send a message with the “Appeal” category and your character name.