Terms for younger players

1. What this page is

This page explains the rules of Isles of Calamity in plain language. It is written for players aged 13 to 17, but anyone can read it.

1. The words with capital letters — Account, Character, Membership, Membership Credits, the Game, the Site — mean what the Terms of Service say they mean. We have not given them a second, different meaning here.
2. This page is a summary. If it ever disagrees with the Terms of Service, the Privacy Policy, the Cookie Notice or the Game Rules, those documents win. Tell us and we will fix the summary.
3. "We" and "us" means Pixel Glitch Studios. "You" means you, the player.

2. You must be 13 or older

1. You need to be at least 13 to make an Account. We ask for your date of birth when you register and check it on our server. If you are under 13, the Account is refused.
2. Some countries set the age higher than 13. Where they do, their age applies to you instead.
3. Do not lie about your age to get in. If we find out an Account belongs to someone under 13, we remove it.
4. If you are a parent and you think your child under 13 has an Account, email support@islesofcalamity.com and we will remove it.

3. Under 18? A parent or guardian has to agree

1. You are not old enough to agree to a contract on your own. So a parent or guardian has to read the Terms of Service and agree to them for you. That is the deal for every player under 18 — or under whatever the adult age is where you live, if it is different.
2. Show them this page. It is the fastest way to explain what you are joining.
3. We have no way to check whether you asked them. We are not pretending otherwise. We are relying on you to be straight with us, and on your parent to be involved.
4. Your parent or guardian can email us about your Account at support@islesofcalamity.com.

4. What we collect, and why

Here is the honest list. Nothing on it is a surprise later.

1. Your email — so you can sign in, so we can send you things about your Account, and so you can get back in if you are locked out.
2. Your Account display name — it is how we greet you on the Site.
3. Your date of birth — only to check you are old enough. We do not use it for anything else.
4. Your password — scrambled, never stored as you typed it. We could not tell you your own password if we wanted to.
5. Your security settings — if you turn on two-factor authentication or set security questions, we store what we need to check them. Your security answers are scrambled too.
6. Your IP address and your browser or device type — to keep the Account safe, to show you your own sign-in history, and to stop bots.
7. Your Characters — names, skills, XP, achievements, and what you trade — because that is the Game, and because the hiscores need it.
8. A phone number — only if you choose to add one. You do not have to.
9. Messages you send us — support tickets and player reports, including whatever you type into them.

Where it goes

1. Our servers are in the United States. If you live in the UK or the EU, your data travels there. The Privacy Policy covers that.
2. Other companies help us run this, and only get what they need: Cloudflare checks you are not a bot when you register or recover your Account; Have I Been Pwned checks your password has not already been leaked in someone else's data breach (we send a 5-character fragment of a scrambled version — never your password, never your email); Stripe and PayPal handle payments, and only if you ever pay; Google, Apple, Discord or Steam only if you choose to link one to sign in.
3. Google Analytics runs on our main website only if you say yes to the cookie banner, and never on your account, sign-up, recovery or billing pages. Say no and nothing loads.
4. We do not sell your personal data.
5. We do not show ads today. If we ever do, we will ask you before any advertising cookie is set, and we will update these pages first.

5. Your name is public, and your Account name is normally permanent

1. Your Character names are public. They sit on the hiscores, on profile pages, and above your head in the Game. Anyone on the internet can see them without signing in.
2. So do not put your real name, your school, your town, your birthday or anything else about your real life into a name. Pick something you would be happy to have on a screen forever.
3. Your Account display name is normally permanent. You choose it once when you register, and there is no button to change it — not for you, not on request. Take a moment over it.
4. The only thing that changes an Account display name is staff taking it down for breaking the name rules. Then you pick a new one. The name-offense mark is active for 3, 6 or 12 months according to severity; after that, the row remains as audit history but is no longer an active mark.
5. Character names are different: you can rename a Character yourself from your account page.

6. Your password is yours. Never share it.

1. We will never ask you for your password. Not by email, not in the Game, not on Discord, not ever.
2. We will never ask you for your 2FA codes or your recovery codes. Same answer: never.
3. Anyone who asks you for any of those is trying to steal your Account. It does not matter what they call themselves or how official they look. Staff do not DM you about your Account from a random name.
4. Do not give your password to a friend, a family member, a clan mate, or a website promising you gold. Most "hacked" Accounts were handed over by their owner without realising.
5. Use a password you use nowhere else, and turn on two-factor authentication from your account page. It is the single biggest thing you can do.
6. You are responsible for what happens on your Account. If you let someone else play it, its record is still yours.
7. If you think someone is in your Account: change your password, and tell us at support straight away.

7. Money, and why you must ask first

1. There is nothing to buy in Isles of Calamity right now. Membership is not on sale. The Game is free to play.
2. If Membership does go on sale, you must ask your parent or guardian before you spend anything, and use a payment method that is actually yours to use. Using someone's card without asking is theft, and we will treat it as one.
3. It is real money. Not points, not tokens. It leaves a real bank account belonging to a real person.
4. Membership would be sold as a one-time purchase of a set number of days, and those Membership Credits stack. Nothing renews by itself and nothing charges you again without you doing something.
5. Changing your mind is not, by itself, a refund. Regretting a purchase, spending your Membership and then wanting the money back, or being told off at home afterwards are not on their own reasons we have to undo it. Ask before, not after. (If you are in the EU or the UK, read 7.6 — you have rights that come before this.)
6. If you live in the EU or the UK, consumer law gives you cancellation and refund rights that we cannot take away by writing something here. Those rights apply whatever the rest of this page says.
7. Never buy gold, items or Accounts from another player for real money. It is against the Game Rules, the gold is usually stolen from a hacked Account, and you will lose both the money and your Account.
8. Do not ask your bank to reverse a payment you actually used — that is chargeback fraud. If a payment went wrong, talk to us first. We would much rather fix it than ban you over it.

8. What gets you banned

Most players never come close to any of this. The full list is in the Game Rules, and it is part of the Terms — breaking it can cost you your Account. The short version:

1. Cheating and botting — bots, macros, auto-clickers, or any program that plays for you. "It only does the boring part" is still botting.
2. Abusing bugs — finding one is fine, and reporting it in good faith will not get you punished. Farming it is cheating.
3. Scamming — tricking someone out of items, gold or access, however clever the trick.
4. Real-world trading — buying or selling Accounts, gold or items for real money.
5. Hate, harassment and threats — slurs, sexual harassment, threats aimed at someone's real life, or following someone around to make them miserable. Anything sexual involving under-18s ends the Account and goes to the authorities — that one skips every warning and every step.
6. Doxxing — sharing anyone's real-world information. Including threatening to.
7. Bad names — see the name rules. Usually this gets the name reset rather than you banned.
8. Trying to get into someone else's Account — phishing, guessing recovery answers, "borrowing" a friend's login. Trying is enough.

What actually happens

1. A person decides. Sanctions are issued by staff, not by a machine, and every one is logged with who did it and why.
2. Depending on what happened, that can be a mute, a name reset, having cheated gains reversed, a temporary ban, or a permanent ban.
3. If you are banned, we tell you the reason when you try to sign in.
4. Think we got it wrong? Say so — see section 10.

9. How to report someone

1. If someone is harassing you, cheating, botting, scamming, real-world trading, or using an offensive name — report them. Use the report form, or report them in the Game. If what happened does not fit any of those, there is a something else box — use it rather than saying nothing.
2. You do not have to be signed in to use the form. You do need to give an email address so we can come back to you.
3. Tell us who, and tell us what happened. A real explanation gets a real read.
4. A moderator reads every report and decides. Nothing is auto-banned by a report.
5. You usually will not hear the outcome — we do not discuss one player's punishment with another. That is not the same as nothing happening.
6. Reporting someone you honestly believe broke a rule is always fine, even if we decide they did not. Filing fake reports to punish someone you dislike is itself against the rules.
7. If someone is threatening you in real life, or an adult is making you uncomfortable, tell a parent or another adult you trust as well as us. We can ban an Account. We cannot stand next to you.

10. How to get help

1. Use the support form or email support@islesofcalamity.com. A person reads it.
2. Pick the category that fits: a general question, your Account, a bug, billing, an appeal, or press.
3. To appeal a ban or a mute, use the support form with the Appeal category, and write from the email address on the Account. Tell us plainly what you think happened. We do overturn our own decisions when we are wrong. What does not help is a second Account arguing about the first one.
4. Never send us your password or your 2FA codes, even if you are trying to prove the Account is yours. We do not want them and we will not ask.

11. Deleting your Account, and getting your data

1. You can download everything we hold about your Account — your Account details, Characters, skills, sign-in history, sessions and any sanctions — as a file, from your account page. No reason needed.
2. You can delete your Account from the same page, at any time, without giving a reason.
3. Deletion has a 30-day grace period. For those 30 days nothing is erased and you can cancel by signing in — your Account and Characters carry on as if you never asked. We email you when the clock starts.
4. After 30 days it is permanent. Your email, display name and password are destroyed and your Characters are retired. We cannot bring any of it back. Download your data first if you want it.
5. Some things survive deletion, and you should know that before you press the button: bans stay (otherwise deleting an Account would be a way to escape one), and we keep billing records and our security and moderation logs.
6. Deleting a single Character is separate. A Character that has never been played goes immediately. One that has been played has a 90-day grace period, and you can cancel during it.
7. If you stop playing for 3 years, we tidy up: your phone number, your security answers and your stored sign-in IP addresses are deleted, and your Character names are released so someone else can take them. Your Account and all your progress stay. Your email and password still work, your skills and XP are untouched — you just re-enter your details and pick your Character names again next time you sign in.

12. Your rights over your data

1. Download it, and delete it — both are buttons on your account page, described in section 11.
2. Fix it: you can change your email address (we send a confirmation link), your phone number and your password yourself. Your Account display name is normally permanent and has no self-serve change. Staff can reset a name that breaks the rules. If the name is inaccurate personal data, contact support.
3. For anything else — objecting to how we use your data, asking us to restrict it, or any question at all — email support@islesofcalamity.com. There is no button for those; there is a person.
4. If you live in the UK, the EU or the EEA, you have the right to complain to your country's data protection authority if you think we have handled your data badly. You do not need our permission, and you do not have to ask us first.
5. The full detail is in the Privacy Policy.

13. The legal bits, kept short

1. Isles of Calamity is run from California, USA. California law and United States federal law apply to your agreement with us.
2. That does not cancel your own country's laws. If you are a consumer in the EU or the UK, you keep every right your local law gives you — including your refund and cancellation rights, and the protections you cannot sign away. Nothing on this page or in our Terms takes those away, and where a clause of ours conflicts with them, your local law wins.
3. The same goes for the limits on our liability in the Terms: some jurisdictions do not allow them, and where yours does not, they do not apply to you.
4. This page can change. The date at the top says when it last did.

14. Who we are, and how to reach us

1. The Game and the Site are run by Pixel Glitch Studios, trading as Isles of Calamity.
3. Email: support@islesofcalamity.com
4. Report a player: the report form. Get help: support. The rules in full: Game Rules. The full agreement: Legal & policies.